Wizza Limited Standard Terms and Conditions

Cancellations and Refunds

To cancel a contract you must give us notice before we have shipped the goods.This is particularly essential in the case of items being shipped directly from overseas. 

SORRY, requests by telephone to return an item or cancel an order cannot be accepted. All such requests must be made in writing by fax to 0118 940 6607 or by mail to:

Wizza Limited
Ladds Garden Village
Bath Road
Hare Hatch
Reading
RG10 9SB
Berks
UK

New ?return to stock? items can only be accepted by prior written agreement and certainly within 30 days of the date you received the goods

We take this opportunity to advise that the right to cancel does not apply to:

• personalised goods or goods made to your specification
• goods that cannot, by their nature, be returned
• perishable goods (e.g. flowers, fresh food etc.)
• Un-sealed (i.e. opened) audio or video recordings or computer software
• newspapers, periodicals or magazines
• betting, gaming or lottery services

To return an item we will then issue you with a Return Authorisation Number (RAN), which will allow us to trace and match your return to your account with us.  Please note it is essential that the RAN number is clearly stated on the returned package(s) and mentioned in all associated correspondence.  Failure to mention the RAN number will cause delays.

The return of any item is the responsibility of the customer so we therefore advise you to send the item(s) back by some form of recorded delivery method, as proof of postage is not proof of delivery.  We also advise you to ensure the goods are adequately protected, packaged and insured for their return journey

Providing we have received the goods back in a satisfactory and re-saleable condition, we shall refund the total amount of money paid by you for the goods, less any costs to collect the goods (if required), within 30 days starting with the day on which we receive a notice of cancellation in writing from you.

Please note that once you have notified us of your decision to cancel the contract/return the goods there is a legal requirement for you to take good care of the goods. You must return the goods to us at your cost and in a satisfactory condition to the returns address below.  If you have not returned the goods within 14 days of cancellation or if requested, we can arrange collection of the goods from you at your cost.

Returned items should be addressed (specifying the RAN number) to:

Wizza Limited : Returns Dept ? RAN No: ????
Ladds Garden Village
Bath Road
Hare Hatch
Reading
RG10 9SB
Berks
UK

Faulty Items

If you wish to return a faulty item, please send a fax to 0118-940 6607 detailing the fault and requesting a RAN number.  Telephone requests to return faulty items are not accepted without written confirmation.

Wizza Limited cannot accept liability for returned packages damaged during transit. It is the Customer's responsibility to protect the product adequately to prevent damage.

We will then issue you with a Return Authorisation Number (RAN), which will allow us to trace and match your return to your account with us.  Please note it is essential that the RAN number is clearly stated on the returned package(s) and mentioned in all associated correspondence.  Failure to mention the RAN number will cause delays.

All returned goods must mention the Wizza Returns Authorisation Number (RAN) which must be obtained for each item to be returned.  Proof of purchase from Wizza Limited is also required and under most circumstances the original Invoice Number and Invoice Date will suffice, however documentary evidence may be required. 

We can only accept returns from the original purchaser.

The return of any item is the responsibility of the customer so we therefore advise you to send the item(s) back by some form of recorded delivery method, as proof of postage is not proof of delivery.  We also advise you to ensure the goods are adequately protected, packaged and insured for their return journey

On receipt of the returned product, we will test it to identify the fault you have notified to us.

If following the testing process, the product is found to be in good working order without defect, we will return the product to you. The carriage costs will be your responsibility together with an inspection charge of ?17.50. You will be required make satisfactory provision to settle any outstanding ammount connected with the return prior to us depatching.

Please note that if you have, in the meantime, required us to provide you with a replacement product before completion of the testing process, you will have to pay for this product also.

Warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturer's instructions.

Unless otherwise stated in the product documentation, all goods delivered to a UK mainland or Eire address carry a 12-month manufacturer's warranty.

PLEASE NOTE. Batteries are deemed a consumables and are covered for 6 months. Please read instruction manual for advise to maximise battery performance.

 Customers who wish to make a warranty claim must comply with the product?s instructions and warranty procedure. In order to resolve your problem as quickly as possible, we do need to have complete and detailed description of any faults.  If you are a consumer, this does not affect your statutory rights.

We require faulty goods to be returned within 30 days or less in order to secure refund.  Any goods returned after that period will be repaired or replaced at our discretion.

We can only accept the return of products that do not meet the description, if they are returned to us within 14 days. Beyond that period you will be deemed to have accepted the goods and you must therefore check the goods promptly on receipt.

Privacy Policy

Our Commitment to Privacy

We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. 

We collect information about you for 2 reasons:

Firstly, to process your order and secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing mail/email from us in the future.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be, to the best of our ability, accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Occasionally, we may also use the information we collect to notify you about important changes to our Products, our Web site, our Services and occasional offers we think you may find valuable.

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

We cannot foresee circumstances why we would transfer your information outside the EEA (European Economic Area) but if we came across those circumstances we would always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.  If you have any questions/comments about privacy, please email us at info@Wizza.uk.com

Liability

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages however caused (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, financial loss, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related incorrect use of the products or the use of our web site.  (?financial loss" in this sense does not refer to the price you have paid for the goods, which we may be liable to refund to you, in whole or in part, if the goods are faulty or do not comply with their description). Wizza Limited's liability in respect of all other losses shall be limited to the invoiced amount of the relevant order, provided it has been paid

Web Site

The Wizza.uk.com  Web Site is provided by Wizza Limited without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

The Wizza.uk.com Site may from time to time provide content from other Internet sites or resources and while Wizza Limited tries to ensure that material included on the Wizza.uk.com Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case.  Wizza Limited will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Wizza.uk.com Site. If Wizza Limited is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

Incompatibility of the Wizza.uk.com site with any of your equipment, software or telecommunications links

Technical problems including errors or interruptions of the Wizza.uk.com site

Unsuitability, unreliability or inaccuracy of the Wizza.uk.com site

Inadequacy of the Wizza.uk.com site to meet your requirements

Health and Safety

In accordance with the prevailing Health and Safety at Work Act and Consumer Protection Act, Wizza Limited confirms that the goods it supplies as a distributor do not present a hazard to health and safety:-     

(a) when properly used for the purpose for which they are designed; and

(b) if the Customer takes reasonable and normal precautions in their use.

Nothing in these Terms and Conditions shall exclude Wizza Limited's liability for personal injury or death caused by its negligence.

Force Majeure

Where, in spite of its reasonable efforts, Wizza Limited is unable to perform an obligation due to force majeure, it shall not be deemed to be in breach of its contract with the Customer.

Third Party Websites

As a convenience to Wizza Limited customers, the Wizza.uk.com Site may include links to other web sites or material which are beyond its control. Wizza Limited is not responsible for content on the Internet or World Wide Web pages on any other site outside the Wizza.uk.com Site.

Advertising and Sponsorship

Part of the Wizza.uk.com Site may contain advertising and sponsorship.  Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Wizza.uk.com Site complies with relevant laws and codes.  We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

International Use

Wizza Limited makes no promise that its products nor materials on the Wizza.uk.com Site are appropriate or available for use in locations outside the United Kingdom and Eire, and accessing the Wizza.uk.com Site from territories where its contents are illegal or unlawful is prohibited.  If you choose to use our products or access our web site from locations outside the United Kingdom and Eire, you do so on your own initiative and are responsible for compliance with local laws.